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Client satisfaction

Via ZorgkaartNederland clients can place a public review, which you can see at the bottom of the website. At the end of the treatment, satisfaction is also measured by means of ROM lists. For 2018, the average rating was a 9 (1-10).

See the full report here: CQ index 2018.

 

 

Service Conditions

Boncura GGz works according to the general terms and conditions of delivery of GGz Nederland (2017). These can be viewed via this link

Leveringsvoorwaarden GGz Nederland

 

Privacy policy

At Boncura GGz we handle your information discreetly. This has been summarized in our privacy statement:

Privacy Regelement Boncura GGz

 

Quality Statement

As of January 1, 2017 all providers of ‘medical GGZ’, generalist basic mental healthcare and specialized GGz within the Health Insurance Act, are obliged to make a quality statement public. Boncura has a well-approved statement (by zorginzicht.nl) and this statement can be viewed through this link: kwaliteitsstatuut Boncura

 

Supervisory Board

Boncura GGz is an authorized institution by the Ministry of Health, Welfare and Sport (VWS) in accordance with the Law on Supervision of Care Institutions (WTZI). The board of Boncura GGz is supervised according to the care-wide governance code.

 

Complaint procedure of Boncura

Of course we do everything we can to carry out the care as well as possible and to your satisfaction. Despite our efforts, there is a possibility that you may not be satisfied. We therefore offer you three possibilities to make your complaint known unto us.

 

Report your complaint to an employee of Boncura

If you have a complaint you can report this directly to one of our employees. They will discuss the complaint with you and look for a solution together. If you do not come up with a solution together, you can submit the written complaint to the board of Boncura. You will then be contacted by telephone by a member of the management within 5 working days. Our management team will discuss with you about your complaint with the aim of solving it to your satisfaction.

 

External complaints employee

If your complaint has not been resolved sufficiently, or if the processing of your complaint takes longer than six weeks, you can submit your complaint to the external complaints employee or  “Klachtenportaal Zorg”. The external complaints employee will advise you on the submission of a complaint and assist you in formulating the complaint and examining the possibilities to finding a solution. The aim is to resolve complaints as much as possible at an early stage so that a formal (written) complaint is prevented.

Of course you always have the right to submit your complaint directly to the external complaints committee.

 

Contact details of complaints employee

Klachtenportaal Zorg

Westerstraat 117

1601 AD Enkhuizen

info@klachtenportaalzorg.nl

www.klachtenportaalzorg.nl

 

Disputes Authority ‘KPZ’

Does a conversation with the complaints employee not solve your problem? Then you have the option of initiating a lawsuit. But Boncura GGz also offers you a low-threshold alternative: the independent Disputes Authority KPZ.

 

Contact details of the KPZ dispute authority

Foundation for the KPZ Disputes Authority

Westerstraat 117

1601 AD Enkhuizen

 

info@klachtenportaalzorg.nl

www.klachtenportaalzorg.nl

 

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